Moodle FAQs

1. Will I have to participate in the course at a specific time?

Normally, no. Learners live in so many time zones and work at such different hours that it is impossible to get everyone together at once. The online work is designed to be completed “asynchronously,” meaning that you do not have to do any thing at the same time as other learners.

The one exception is the Zoom course sessions. These are optional for most courses (the exception are the language courses). They have to occur at a specific time, but will be made available in recorded form.

Another exception would be live lectures that are available in some courses. Even then, people can watch the recording later.

2. I tried to add an attachment to a posting, but it was too large. What do I do?

Contact us at We’ll see what the course’s size limit is and let you know whether it can be uploaded.

3. How do I see all my postings?

Open your profile  (click the down arrow beside your profile picture at the top right and choose “Profile”). In the “Miscellaneous” box on the right, click on “Forum posts.”

4. How do I change my Email address?

Because your email address also serves as your username, you cannot change it yourself in the Moodle course management system. Please email and we will be happy to change it for you.

5. How do I find the name of my mentor?

Click on “Participants” at the top of the Classroom page (beside “Course”). Your mentor’s name will be automatically selected in the participant search filter at the top of the page. See screenshot below.

Screenshot from Moodle 4.1 showing Test Learner 2023's Participants page with her mentor's name (Nicola Daniels) showing in a grey box at the top, in the Filter section.

6. How do I contact my mentor?

First, find your instructor/mentor in the Participants list, and click on their name to get to their profile. The screenshot below shows the messaging icon at the top of an instructor’s profile (top of graphic), and below, a view of the open “messaging drawer” indicating the area where you will type your message and the paper plane icon which you should click to send the message. You may also email your mentor directly. His or her email address should be listed at the top of the Classroom page.

Screenshot showing the messaging icon at the top of an instructor's profile (top) and below, a view of the open "messaging drawer" indicating the area to type a message and the icon that looks like a paper plane, which you should click to send the message.

7. I just typed a lot of text into a forum and lost it somehow. Can I get it back?

Moodle backs up your typing periodically, but on rare occasions you may lose typing on all sorts of forums, not just in the Corinne True Center’s online learning center. Two ways this can happen are:

1. A combination of key strokes can close the page.

2. You can “time out” — that is, if you take too long to compose a page, the copy cannot be saved. The Moodle software is set to let you remain logged into a page for 2 ½ hours, but sometimes individual computers have shorter timeout deadlines.

There are two simple solutions to the problem of losing copy:

1. Compose your text in Microsoft Word or another word-processing program, and paste it into the forum. Copying and pasting has one drawback: the formatting can be lost.

NOTE: Ctrl + c will copy, and Ctrl + v will paste (if you cannot find any copy and paste icons). “Ctrl” is the “control” key on the lower left side of your keyboard. For Macs, use Command + c for copy and Command + v for paste.

2. Compose the text in the text box, BUT every five minutes or so (and right before you add the posting to the forum), highlight the entire text, and copy it into your “paste” buffer.

8. How do I subscribe to (or unsubscribe from) course forums?

a) Log in to your Classroom Page

b) Click on the down arrow at top right (beside your profile picture–if you don’t have a profile pic yet you will see your initials there)

c) In the pop-up box, click on Preferences.

d) In the User Account box click Forum Preferences.

At the top, you’ll see that the default Email Digest type is: Complete (daily email with full posts). This means you will receive one email per day, containing all of the posts created in the previous 24-hour period.

Forum Preference, complete digest

e) To change your default Email digest setting, click the double arrow on the right side and choose from the other options, which are:

No Digest (single email per forum post): You will receive an email every time a new post is created.

Subjects (daily email with subjects only): You will receive one email per day containing only the subjects or topics of the posts for the day.

f) To save your choice, click Update profile at bottom of page.

Note: This procedure will change your preferences for every course** in which you are a participant.

**You can also subscribe and/or unsubscribe from all forums in a particular course by clicking on the Forums link in the Activities box iat the top of the collapsible right side column of the course’s Classroom Page.

Whichever choice you make, you can still visit and post in any forum in any of your courses including the “Course Lounge” forum.

Didn’t find an answer to your question? Email